If you have any issues with a product, please contact us as soon as possible so we can resolve the problem.
Please choose your items carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection, or simply found the goods cheaper elsewhere. We recommend you carefully review products before adding them to your shopping cart and proceeding with your order.
We want all our customers to be happy, so if you do make a mistake please still contact us and we may still offer a refund or swap an item. A restocking fee of 15% usually applies.
We put care and attention into packing your order to ensure it arrives to you safely and in the same condition it leaves us.
All items purchased through our on line store may be collected and or paid for at our shop in Bayswater, Victoria. There are no handling or shipping charges for in store pick up's.
If you have any questions or queries about shipping please don't hesitate to contact us.
Australia Wide Shipping
Minis Plus have no set minimum shipping fee. We use multiple carriers to give you choices on speed and price. We strive to get your parts to you when you want them as cost effectively as possible.
When we pack your order, we may pack it in a smaller bag or put it in an envelope. If we can we will reduce your shipping charge. Almost all our carriers have tracking and we are happy to provide the details on request.Parcels going to Remote and Rural areas, long and/or bulky items and P.O. box's may attract extra shipping charges.
All parcels sent with Authority To Leave (ATL) if you want your parcel to be left somewhere in particular I.e. “At the door on the verandah” or do not want them left if no one is home please let us know.
Please contact us for our best rates on international shipping.
International orders are GST free.
Please check if import duty & local customs fees are applicable for your own country. We are not liable for any of these charges and are unable to quote on these. Any and all of these fees must be paid by the purchaser.
Information we collect.
We collect and store information when you create an account and place an order.
This information includes but is not limited to your name, address and contact phone number and email address.
We use your information to process orders placed via our website and contact you directly for related customer service.
How your information is protected.
The password for your account is stored in encrypted form. It cannot be revealed to you or anyone.
Your payments are proceseds by secure payment gateway providers such as PayPal and Commenwealth Bank. We do not store your credit card details.
Our secure server utilises Secure Socket Layer (SSL) technology.
Disclosure of information to outside parties.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
If we do make changes we will update the policy posted on this page.